Privacy Policy
This Privacy Policy explains how NeuroService Lab Ltd processes personal data when you visit our website, contact us, or use our services. We follow the UK General Data Protection Regulation and the Data Protection Act 2018. If you have questions or requests, contact us at [email protected]. Last updated: .
Data we collect
We collect only what we need to operate our site and respond to enquiries. This includes contact details that you submit through forms, business information you choose to share, and technical data generated by your device. We do not sell personal data.
- Contact data: name, email, phone, company, and message content.
- Usage data: pages viewed, links clicked, approximate location, device and browser type.
- Transaction and contractual data if you become a customer, including billing contact and service records.
- Communication data from emails, calls, and meeting notes to provide support and manage relationships.
How we use data
We use personal data to deliver and improve our services, to communicate with you, and to meet legal obligations. Processing focuses on relevance and minimization so we only keep data that serves a clear purpose. Automated systems may help route messages or detect abuse, but decisions with legal or significant effects are made by people.
- Provide and administer the website and respond to enquiries.
- Plan projects, prepare proposals, and deliver contracted services.
- Maintain security, prevent fraud, and troubleshoot incidents.
- Comply with accounting, tax, and regulatory requirements.
Legal bases
We rely on the following UK GDPR bases: consent for optional cookies and marketing; contract for pre-contract discussions and service delivery; legitimate interests to run and protect our business where your interests and rights do not override ours; and legal obligation for statutory records. Where we rely on consent, you can withdraw it at any time by contacting us or adjusting your cookie preferences.
International transfers
If personal data is transferred outside the UK, we use lawful safeguards such as adequacy regulations or the UK International Data Transfer Addendum with Standard Contractual Clauses. We monitor changes in law and update our approach where needed.
Retention
We keep personal data only as long as necessary for the purposes set out in this Policy. Typical periods are: enquiries for up to 24 months, contractual records for up to 7 years to meet legal obligations, and operational logs for up to 12 months unless required longer for security or investigations. When data is no longer needed, we delete or anonymize it.
Your rights
Under UK GDPR you have rights to access, rectify, erase, restrict, and object to certain processing, as well as data portability where applicable. You can also withdraw consent at any time for processing based on consent. To exercise rights, contact us using the details below. You may lodge a complaint with the UK Information Commissioner’s Office, but we welcome the chance to resolve concerns directly.
Security
We protect data using encryption, access controls, least-privilege roles, and regular reviews. Our providers must meet comparable standards. While no method is perfectly secure, we work to prevent unauthorized access, alteration, disclosure, or destruction and to detect and respond to incidents quickly.
Children
Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided personal data, contact us to remove it.
Changes to this Policy
We may update this Policy to reflect legal, technical, or business developments. The date at the top shows when it was last revised. Significant changes will be highlighted on this page. Continued use of our site after an update means you acknowledge the revised Policy.
Contact
NeuroService Lab Ltd, 124 City Road, London EC1V 2NX, United Kingdom. Email: [email protected]. Phone: +44 20 8144 2306.For service enquiries, visit our Contact page.